Privacy Policy
Last updated: May 2026
Consumer Debt Management Service (“we,” “our,” or “us”) provides financial relief and debt management services and believes trust and customer care are central to our business. We take our responsibility to protect your personal information seriously. This includes a commitment to transparency and fairness in our collection and processing of your personal information.
This Privacy Policy provides relevant information about how we may collect, use, disclose, and secure your personal information when you interact with us through our website (https://consumerdebtmanagementservice.com) (“the Site”), over the phone, and/or through other means, including online applications and digital media (collectively, the “Services”), and how you may exercise your applicable privacy rights.
By providing your personal information to us, you consent to the use of that information as described in this Privacy Policy. Your use of our Site and/or Services, and any dispute over privacy, is subject to this Privacy Policy and our Terms of Use incorporated by reference into this Privacy Policy.
Important Communications Notice: Please note that calls and other communications with us and our representatives may be monitored and recorded, including by third parties. Phone calls and text (SMS) messages may involve the use of automated dialing systems, artificial/AI voice and chat bots, auto-selected and prerecorded messages, answering machine detection, and ringless voicemail technology. Consent is not required for purchase and message and data rates may apply. You may opt-out of communications with us at any time by replying “STOP” to a text message or by contacting optoutrequest@consumerdebtmanagementservice.com. Further information about how your personal information may be used is set forth below.
Updates to This Privacy Policy
This Privacy Policy does not create a contractual obligation on our part, and we may amend this Privacy Policy at our discretion. If we make any material changes, we will revise the date at the top of this Privacy Policy and, in some cases, may provide you with additional notice (such as email verification redirects or dashboard alerts).
We encourage you to review our Privacy Policy whenever you visit the Site or otherwise interact with us to stay informed about our privacy practices.
Collection of Personal Information
We may collect or obtain the following categories of personal information through this Site and/or Services, directly or indirectly, or via automated integrations, including via any email message, phone call, text (SMS) message, multi-step application web form, online chat box, user portal, or other communication:
- Contact Data: Full name, email address, home address, mailing address, phone number, and other contact data provided during application steps.
- Login Credentials: Passwords, email verification statuses, and other security information for authentication and secure account access via our user portals.
- Communications and Feedback: Content of messages and communications you send to us, such as support tickets, questions or comments, and the structured inputs of any web chat or dynamic multi-step onboarding forms.
- Telephone Recordings: Telephone recordings, including automated third-party transcripts, when you speak with us or our representatives over the telephone.
- Interaction and System Data: Information that may be identifiable to you when you access or use the Site, including:
- Log Data: IP addresses, referral URLs, date and time, and server crash logs.
- Device and Browser Data: Operating system details, application IDs, unique device identifiers, browser types, and language preferences.
- Usage and Analytics Data: Approximate geolocation, session duration, and specific interactions with the Site (such as the types of financial relief categories you view, interactive elements you engage with, and web form data even if not fully submitted).
- Data From Third-Party Sources: Information about you from partner platforms, lead generation networks, secure financial service providers used for processing payments, and consumer reporting agencies (credit bureaus) to verify service eligibility.
Uses of Personal Information
We may use personal information collected about you for the following purposes:
- Presenting the Site, its customized user dashboards, and its interactive layout contents to you.
- Processing secure transactions, including multi-step billing and payment gateway validation.
- Performing our service contract with you and managing your financial relief application profile.
- Communicating securely by email, phone, and text message (including automated notifications) for operational updates, appointment reminders, and account confirmation redirects.
- Verifying your qualification or eligibility for specific categories of financial relief services, including authorized credit pulls.
- Analyzing usage trends, tracking user interactions, and monitoring system telemetry to improve system efficiency and user experience.
- Detecting, preventing, and mitigating security threats, system abuse, and illegal activities, including suspected transactional fraud.
- Complying with applicable legal and regulatory requirements, legal processes, or government requests.
Cookies and Third-Party Tracking Tools
Our Site uses various web technologies and third-party tools, including but not limited to cookies, pixels, web beacons, session monitoring, and secure scripts. These tools are utilized to track your interactions with our Site, remember your system preferences, record UI interactions, provide real-time analytics, and optimize our server-side delivery.
Commonly used web browsers provide native settings for you to manage your cookie preferences or block automated script elements entirely. Note that cookie preferences will only apply to the specific web browser used at the time your choices are selected.
Do Not Track Signals
Under relevant legal frameworks, we inform you that our current website infrastructure does not systematically alter its response or override browser preferences when encountering a "Do Not Track" (DNT) browser header signal due to a lack of uniform industry programming standards.
Disclosure of Personal Information
We may disclose standard categories of personal information to the following recipients for necessary business operations:
- Vendors and Service Providers: We disclose personal information to secure vendors that perform operations on our behalf. This includes web hosting platforms, customer service management software, automated email delivery systems, data backup architecture, and information technology system providers.
- Payment Gateways: If you use a payment card to pay for services, your transaction data is securely processed by our third-party payment processor (such as Stripe). Financial credentials are sent directly to the gateway and are not held on our main application servers.
- Security and Legal Partners: We may share personal data as deemed appropriate to comply with applicable laws, regulations, or enforceable legal requests, or to safeguard our systems from fraud and unauthorized risk.
- Corporate Transitions: We may disclose or transfer personal information as part of a corporate restructure, asset sale, merger, or transition of service operations to an affiliated corporate entity.
Retention Period
We retain your personal information only for the period necessary to fulfill the specific operational purposes for which it was collected. The criteria used to determine our retention blocks include any duration required to complete transactions, fulfill compliance workflows, resolve disputes, prevent system fraud, or satisfy legal archival obligations. Backup archives are kept securely isolated from active web access layers.
Contact Us
If you have questions, comments, or wish to exercise your data rights regarding this Privacy Policy, please contact us at:
Consumer Debt Management Service
Email: privacy@consumerdebtmanagementservice.com
